MyMall AI Privacy Policy

Effective date: 16 August 2026
Last updated: 16 August 2026

This Privacy Policy explains how Mymall AI (“MyMall AI”, “we”, “us”, or “our”), located at Plot 977 Maulana Ward, Mogoditshane, Botswana, handles personal information when you use the MyMall AI mobile applications, chatbot, websites, Business Manager, and related services (collectively, the “Services”).

Some features are optional and require separate device permission or account access. Declining an optional permission will disable the related feature, but you can continue using features that do not require it.

1. Information we collect
The information we collect depends on the features you use.

Information you provide
Account and profile information: name, email address, telephone number, login credentials, profile image, account identifiers, and authentication information.
Business and transaction information: business listings, bookings, reservations, coupons, wallet or payment-related records, subscription status, and purchase history. Apple, Google, or another disclosed payment provider processes payment credentials; we do not receive complete payment-card details from an app-store purchase.
Content and communications: chatbot prompts and responses, private messages, support requests, reports, reviews, posts, events, uploaded files, photographs, and QR-code content.
Voice and image input: audio you choose to submit for speech recognition and images you choose to capture or upload for QR scanning, profile images, listings, or AI-assisted image analysis.

Information collected when you use the Services
Location: approximate or precise foreground location, when you grant permission, to find nearby businesses, map results, calculate relevant distance, and support location-based searches. The current mobile apps do not request background-location permission.
Device, app, and network information: device and advertising identifiers where permitted, operating-system and app version, language, IP address, network state, push-notification token, app interactions, diagnostic events, and crash information.
Usage and advertising information: screens and features used, searches, ad impressions and interactions, attribution information, and analytics events. Where applicable, tracking or personalised advertising is used only with the consent required by the platform and applicable law.
Local data: preferences, session information, cached directory data, favourites, messages, and other feature state stored on your device.
Web-view information: information submitted through embedded MyMall AI web experiences, including Business Manager. Data collected through those experiences is covered by this Policy and any additional notice shown there.

2. How we use information
Provide accounts, authentication, directory search, maps, nearby results, bookings, messaging, notifications, QR features, Business Manager, and customer support.
Process text, voice, and image requests and generate AI-assisted responses.
Remember settings, maintain sessions, synchronise content, and personalise relevant results.
Measure performance, diagnose crashes, prevent fraud and abuse, secure the Services, and enforce our terms.
Display and measure advertising where enabled and legally permitted.
Comply with legal obligations and protect users, MyMall AI, and the public.

3. AI, voice, and image processing
When you use the AI assistant, your prompt and any voice transcription or image you submit may be sent securely to our backend and contracted AI, speech, or infrastructure providers to produce a response, operate safety controls, and prevent abuse. Do not submit confidential, sensitive, or third-party information unless you have the right to do so.

Microphone access begins only after you use a voice feature and grant permission. Audio, transcripts, prompts, images, responses, and associated technical metadata may be retained for the period reasonably required to deliver the feature, secure it, resolve abuse or support issues, and meet legal obligations. Provider-side processing and retention are governed by our contracts and the provider terms applicable to the service. AI responses may be inaccurate and should not be treated as professional advice.

You can report an unsafe or inappropriate AI response through the in-app reporting mechanism or by contacting us.

4. Device permissions
Location while using the app: nearby search, maps, distance, and navigation-related results.
Camera: QR-code scanning, capturing listing/profile images, and optional chatbot image analysis.
Photos or media: selecting or saving images and files you request. Modern Android versions use the system picker rather than broad all-files access.
Microphone: optional voice input and speech recognition.
Notifications: account, message, booking, offer, event, and service notifications.
Telephone: initiating a call to a business after you deliberately select a call action; MyMall AI does not record the call.

You can change permissions in device settings. Where practical, you may enter or select a location manually instead of granting precise location.

5. When we share information
We do not sell personal information for money. Advertising and attribution partners may receive device, usage, and advertising information; in some jurisdictions this may be considered “sharing”, “targeted advertising”, or a “sale” under local law. We provide the consent and opt-out controls required where those laws apply. We may otherwise disclose the minimum information needed to:

Service providers: hosting and backend operators, AI and speech-processing providers, Google Firebase services, Google Maps and Places, Google Mobile Ads, Meta login, analytics and crash-reporting providers, notification delivery services, and customer-support providers.
Businesses and other users: complete bookings or enquiries, publish content you intentionally make public, or deliver private communications to their intended recipients.
App stores and payment providers: process purchases, subscriptions, refunds, and entitlement verification.
Legal and safety recipients: comply with law, lawful process, fraud prevention, security, or protection of rights and safety.
Corporate transactions: support a merger, financing, acquisition, reorganisation, or sale, subject to appropriate confidentiality and notice obligations.

Our processors must handle information under contractual confidentiality, security, and data-protection obligations. Their independent services may also be governed by their own privacy notices.

6. Legal bases and international processing
Where a legal basis is required, we process information to perform our contract with you, with your consent, to comply with law, and for legitimate interests such as security, support, service improvement, and fraud prevention where those interests are not overridden by your rights. You may withdraw consent at any time, without affecting earlier lawful processing.

MyMall AI PTY Ltd. and its providers may process information in Botswana and other countries. We use contractual and organisational safeguards required for applicable international transfers.

7. Retention and deletion
We retain information only as long as needed for the purposes described above, including providing your account, maintaining transaction and security records, resolving disputes, and satisfying legal, tax, accounting, or regulatory requirements. Retention varies by data type and feature. Local app data may remain until you sign out, clear app data, or uninstall the app.

If you create an account, you can initiate permanent account deletion from the account or profile settings. Deletion removes or de-identifies associated personal information unless retention is required by law, needed to complete a transaction, protect security, or resolve a dispute. Disabling an account is not a substitute for deletion. Store subscriptions must be cancelled separately through Apple App Store or Google Play settings.

8. Your choices and rights
Subject to applicable law, you may request access, correction, portability, restriction, objection, or deletion of your information; withdraw consent; change app permissions; manage notifications; and manage advertising choices through your device. To submit a privacy request, email support@mymallai.com. We may verify your identity before fulfilling a request.

9. Security
We use reasonable technical and organisational safeguards designed to protect information in transit and at rest. No system is completely secure, and we cannot guarantee absolute security. Please protect your credentials and notify us if you suspect unauthorised account access.

10. Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from them. Additional minimum-age or parental-consent requirements may apply where you live. If you believe a child has provided information improperly, contact us so we can investigate and delete it where required.

11. Third-party links and public content
The Services may link to third-party websites, maps, businesses, or services that MyMall AI does not control. Their privacy practices apply when you leave MyMall AI. Content you publish publicly—such as a business listing, review, event, or post—may be viewed, shared, or indexed by others.

12. Changes to this Policy
We may update this Policy as our Services or legal obligations change. We will update the date above and provide additional notice when a change is material. The current version will remain available at app.mymallai.com/privacy_policy.html.

13. Contact us
Mymall AI PTY Ltd.
Plot 977 Maulana Ward
Mogoditshane, Botswana
Email: support@mymallai.com